QuickBooks Error Code 12002: Techniques to Terminate

Getting payroll errors while working on QuickBooks is common for users. One such common payroll error is the QuickBooks error code 12002. This error occurs while updating the payroll function and prevents the user from installing the latest updates. Incorrect internet settings is one of the few possible reasons that trigger this error. If you are getting the QuickBooks payroll error 12002, perform the steps provided in this article to get rid of it and resume operating QuickBooks payroll seamlessly.

If you are unable to perform the steps to resolve this error code, you can reach out to our technical team at 1.855.738.2784 for assistance.

Reasons for the Can’t Update Payroll Error 12002

The QuickBooks error 12002 can be triggered for the following reasons –

1. Internet Explorer settings are incorrect and need to be configured.
2. The firewall is not allowing QuickBooks to establish a connection.
3. When you are not using Internet Explorer as your default browser, the error can arise.
4. Your QuickBooks Desktop application is not correctly installed.

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Addressing the QuickBooks Payroll Update Error 12002

The QuickBooks error code 12002 can be rectified with the help of the following steps –

Step 1: Restore Advanced Settings on Your Internet Explorer

Reconfigure your internet settings and restore the advanced TLS settings to terminate the QuickBooks error 12002.

1. Open Internet Explorer and find the gear icon on the top right corner.
2. From the Gear icon, select Internet Options and go to the Security tab.
3. Ensure that the security is not too high and choose Never Dial a Connection.
4. Mark the Automatically Detect Settings check box and unmark Use a Proxy Server.
5. Enter your port number and address, and if the port number is 80, don’t unmark the Use a Proxy Server option.
6. Click Restore Advanced Settings on the Advanced tab and select the Use TLS 1.2 option.
7. Exit the Internet Explorer and try updating QuickBooks Payroll again.

Step 2: Configure Windows Firewall and Create a New Rule

Add QuickBooks to the Windows firewall exception list to allow the application to establish a connection.

1. Search for Windows Firewall from the Windows Start menu and go to the Advanced Settings.
2. Right-click Inbound Rules and create a new rule by selecting the correct Port.
3. Select TCP and type the port number for your QB version.
4. Select Allow a Connection and hit Next to save the rule with a name.
5. Create Outbound Rules in the same manner and see if the QuickBooks Desktop error 12002 is resolved.

Step 3: Modify Your Default Browser Settings

For this, Go to your Internet Explorer and select the Make Default option from the Tools menu. This will set Internet Explorer as your default browser and help in fixing the QuickBooks payroll error 12002.

Conclusion

The QuickBooks error code 12002 can be easily resolved with the help of the given steps. If the error persists, you can contact our support team at 1.855.738.2784 to get assistance with the same.

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