Why QuickBooks Crashing: A Step By Step Guide


QuickBooks is a robust accounting software used by businesses worldwide. However, experiencing frequent crashes can disrupt your workflow and cause frustration. In this article, we will explore the reasons behind QuickBooks crashing, signs indicating the issue, important considerations before troubleshooting, detailed troubleshooting steps, FAQs, and conclude with a toll-free helpline number to seek support from QuickBooks Data Services.

Understanding Why QuickBooks Crashes There can be various reasons behind QuickBooks crashing, such as corrupted program files, conflicts with other applications, issues with the company file, or problems with the QuickBooks installation.

 Signs of QuickBooks Crashing

  • QuickBooks closes unexpectedly and returns to the desktop without any error message.
  • The software freezes, becomes unresponsive, or crashes repeatedly during use.
  • You receive error messages like “QuickBooks has stopped working” or “An unexpected error has occurred.”

Related Article: QuickBooks Won’t Open

 Prior Considerations Before Troubleshooting

Before attempting any troubleshooting steps, it is essential to consider the following points:

  1. Ensure your computer meets the minimum system requirements for running QuickBooks.
  2. Create a backup of your company file to prevent data loss during troubleshooting.
  3. Check for any available QuickBooks updates and install them.

 Troubleshooting Steps

Step 1: Update QuickBooks

  • Open QuickBooks and go to the Help menu.
  • Select “Update QuickBooks” and click on “Update Now.”
  • Mark all available updates and click on “Get Updates.”
  • Once the updates are downloaded, restart QuickBooks and check if the crashing issue persists.

Note: Updating QuickBooks can resolve bugs and compatibility issues that may cause crashes.

Step 2: Disable Compatibility Mode

  • Right-click the QuickBooks icon on your desktop and select “Properties.”
  • Go to the “Compatibility” tab and uncheck the box next to “Run this program in compatibility mode.”
  • Click “Apply” and then “OK.”
  • Restart QuickBooks and see if it continues to crash.

Note: Disabling compatibility mode can prevent conflicts that may cause crashes.

Step 3: Verify and Rebuild the Company File

  • Open QuickBooks and go to the File menu.
  • Select “Utilities” and click on “Verify Data.”
  • If any issues are found, follow the prompts to rebuild the data.
  • Once the process is complete, close and reopen QuickBooks.

Note: Verifying and rebuilding the company file can resolve data-related issues that may lead to crashes.

Related Article: QuickBooks File Needs To Be updated

 Frequently Asked Questions (FAQ)

Q1: What should I do if QuickBooks continues to crash after trying the troubleshooting steps?

Q2: Can insufficient system resources cause QuickBooks to crash?

Q3: Is it necessary to reinstall QuickBooks to resolve crashing issues?


In conclusion, QuickBooks crashing can significantly disrupt your accounting workflow. By understanding the reasons behind the crashes, recognizing the signs, and following the troubleshooting steps outlined above, you can resolve this issue and regain stability in using QuickBooks. If you encounter any difficulties or have further questions, do not hesitate to seek support from QuickBooks Data Services. Contact their toll-free helpline number +1-888-704-1357 for prompt assistance.

Note: The toll-free helpline number mentioned above connects you with QuickBooks Data Services for reliable support.

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