Many businesses from different industries had to adapt to remote working arrangements to keep their operations going despite the COVID-19 pandemic as an effort to provide safety for their employees at home. Many enterprises faced challenges due to the rapid transition to the new model of work—the widespread use of mobile phones when working became a norm that can effectively facilitate business communication.
Mobile messaging applications became more popular, like WhatsApp, which had 2 billion users, and 100 million messages sent each day in October 2021, including voice and video calls. Apart from WhatsApp, mobile messaging apps like WeChat and Telegram have also seen a significant increase in usage. These applications can be beneficial to the company, but they can also negatively impact companies if not done correctly.
Before the pandemic, mobile devices were used for contact information and other business-related content. It is the quickest way to connect, but organizations should consider mobile messaging and call archiving solutions that comply with regulations and protect business data and prevent data losses.
Archiving mobile communication also allows companies to view all text messages, call logs, and can be easily accessed, which would enable them to see if employees are following corporate policies. Archiving software can be helpful when it comes to the archive of electronic communications beyond email and mobile-generated content. An excellent mobile solution archiving tool can capture and preserve phone calls, voicemails, SMS, and MMS from different mobile carriers.
Communication archiving can also be seen as a strategic business asset rather than just records that they should comply with regulations. A closer look at the communication and interactions between employees and clients can help companies see where they can improve to provide better customer services. After all, customer satisfaction is essential to maintain business operations in the long run.
For more information on the reasons to archive employee mobile communication in 2021, here is an infographic from TeleMessage.
