QuickBooks Error Code 15311: Causes, Symptoms, and Solutions

QuickBooks is an accounting software that helps businesses manage their financial transactions. It is widely used by small and medium-sized businesses to keep track of their finances. However, like any other software, QuickBooks can sometimes encounter errors that can affect its performance. One of the common errors faced by QuickBooks users is Error Code 15311. In this article, we will discuss the causes, symptoms, and solutions to QuickBooks Error Code 15311.

Causes of QuickBooks Error Code 15311:

There are several reasons that can lead to QuickBooks Error Code 15311. Some of the common causes are:

1. Damaged or corrupt QuickBooks files
2. Incorrect installation or uninstallation of QuickBooks
3. Virus or malware infection
4. Outdated Windows operating system
5. Internet Explorer settings not configured properly
6. Firewall or antivirus software blocking QuickBooks updates

Symptoms of QuickBooks Error Code 15311:

When QuickBooks encounters Error Code 15311, you may experience the following symptoms:

1. The error message 

“Error 15311: QuickBooks has encountered a problem and needs to close” appears on the screen.

1. QuickBooks freezes or crashes frequently.
2. The computer starts responding slowly.
3. The system hangs or freezes for a few seconds or minutes.
4. You are unable to access the QuickBooks program.

Solutions to QuickBooks Error Code 15311:

Here are some solutions that can help you resolve QuickBooks Error Code 15311:

Solution 1: Repair QuickBooks Installation

1. Close all running programs and then go to Control Panel.
2. Select Programs and Features and then click on QuickBooks.
3. Click on the Uninstall/Change button.
4. Follow the on-screen prompts and select the Repair option.
5. Click on the Finish button once the repair process is complete.
6. Restart your computer and try to access QuickBooks.

Solution 2: Check the System Date and Time Settings

1. Go to the taskbar and right-click on the Date and Time.
2. Select Adjust Date/Time and then click on Change date and time.
3. Set the correct date and time and then click on the OK button.
4. Restart QuickBooks and check if the error is resolved.

Solution 3: Run QuickBooks as Administrator

1. Right-click on the QuickBooks icon and select Run as administrator.
2. Click on Yes when prompted to allow QuickBooks to make changes to your computer.
3. Check if the error is resolved.

Solution 4: Check the Internet Explorer Settings

1. Open Internet Explorer and click on the Gear icon.
2. Select Internet Options and then click on the Advanced tab.
3. Scroll down to the Security section and ensure that the “Use SSL 2.0” and “Use SSL 3.0” options are checked.
4. Click on the Apply button and then click on the OK button.
5. Restart your computer and try to access QuickBooks.

Solution 5: Configure Firewall or Antivirus Settings

1. Check if your antivirus software or firewall is blocking QuickBooks.
2. Add QuickBooks to the list of exceptions in your antivirus or firewall software.
3. Check if the error is resolved.

Solution 6: Update QuickBooks

1. Open QuickBooks and click on the Help menu.
2. Select Update QuickBooks and then click on Update Now.
3. Follow the on-screen prompts to download and install the latest updates of QuickBooks.
4. Restart your computer and try to access QuickBooks.

Conclusion:

QuickBooks Error Code 15311 can be frustrating, but it can be resolved by following the solutions mentioned above. If the error persists, you may need to contact QuickBooks technical support for further assistance.

Also Read: QuickBooks Error 6130