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The Certified Pega Decisioning Consultant certification is for professionals participating in the design and development of a Pega Customer Decision Hub solution. This certification ensures you have the skills to apply design principles of Next-Best-Action Designer, Decision Strategies, and Predictive Analytics.  The exam includes multiple choice, scenario, and drag/drop questions.

Exam Code: PEGAPCDC87V1

Type of Exam: 60 question exam

Length: 90 minutes

Passing Grade: 70%

Language: English | French

Prerequisites: Decisioning Consultant

One-to-one customer engagement

Optimize the customer value in the contact center

Essentials of always-on outbound

Define the starting population

Define and manage customer actions

Present a single offer on the web

Define an action for outbound

Define customer engagement policies

Create an engagement strategy

Avoid overexposure of actions

Avoid overexposure of actions on outbound

Limit action volume on outbound

Action arbitration

Action prioritization with AI

Prioritize actions with business levers

Real-time containers

Create a real-time container

Send offer emails

Share action details with third-party distributors

Create and understand decision strategies

Create engagement strategies using customer credit score

Create eligibility rules using customer risk segments

Agility in a customer engagement project

Change management process

Building your business operations team

Life cycle of a change request

Change request types

Launching a new offer on web

Updating existing actions

Implementing business changes in revision management