Error 6069 typically occurs when users try to open Company file. This error is mostly caused due to a corrupted company file or insufficient permissions related to viewing and editing the company file. It may either appear while opening specific or multiple company files.
If you are getting the similar issue in your desktop screen, you are suggested to go through this article till the end to troubleshoot this QuickBooks Error 6069.
What Causes QuickBooks Error 6069?
The major causes inciting this error code include:
- Incomplete QuickBooks installation can propel this error.
- The antivirus might be configured incorrectly.
- Some third-party unauthorized programs may be interfering with QuickBooks.
- Excessive junk and temp files can also lead to such errors.
Resolutions for QuickBooks Error Code 6069
The QuickBooks error message 6069 can be easily fixed through the following solution methods:
Method 1: Include QuickBooks as a Trusted App in the Antivirus
The first and foremost step that users should perform is to include QuickBooks as an exception in the antivirus and Windows Firewall. This will ensure that the antivirus software does not interfere with the QuickBooks installation or usage. Here’s how to add QuickBooks as a trusted app in the antivirus:
- At first, open your antivirus software and go to its settings or preferences.
- Look for an option called “Exceptions,” “Exclusions,” “Whitelist,” or “Trusted Applications.”
- Click on the option to add a new exception or exclusion.
- Navigate to the folder where QuickBooks is installed. The default location is usually “C:\Program Files (x86)\Intuit\QuickBooks [year]“.
- Select the QuickBooks executable file, which has a .exe extension, and add it to the exceptions or exclusions list.
- Save the changes and exit the antivirus settings.
- Restart QuickBooks and check if the issue has been resolved.
Adding QuickBooks as a trusted app in the antivirus can help resolve issues caused by the antivirus software. However, it’s important to remember that adding exceptions or exclusions can also leave your computer vulnerable to threats.
Method 2: Run QuickBooks Database Server Manager
QuickBooks Database Server manager is a potential tool that can fix an array of error codes emanating in the server program. The steps to use the tool for fixing error 6069 are:
- First, type “QuickBooks” after hitting on the Start menu.
- From the list, open QB Database Server Manager.
- When the Window for QBDSM opens, click on the Scan Folders option.
- The subsequent step is to click on the Add folder option, and upon adding the Company folder, proceed with the Scan tab.
A message will appear stating “QuickBooks Company files detected”. Now, run QuickBooks and open the same company file again.
- If all goes well, error message 6069 won’t show up this time around. However, if it does, perform the next troubleshooting resolution.
Method 3: Correct the Company File Extension
This also shows up when the extension associated with the company file is other than .qbw. As such, users should double-check if the company file has the correct extension.
- At the start, the user is required to visit the QuickBooks folder. For that, just right-click the QuickBooks icon on the desktop and click on Properties.
- Herein, click on Open File Location option.
- Within the QuickBooks folder, search for the company file.
- Once located, check if the company file has the .qbw extension.
- If now, then correct the same and then once again access the file from QuickBooks.
Method 4: Delete Temporary Files
Here may be a possibility that excessive junk and temporary files are occupying too much disc space, thereby inciting such error while opening the company file. As such, users should remove the temp files frequently. The steps for the same are:
- Type ‘’cleanmgr’’ after clicking on the Start button.
- Click on the Disc Clean-up Tool to open its window.
- Now, opt for the C Drive and mark the temporary files for deletion as well.
- Subsequently, hit the Enter key to start the disc clean-up process.
- Once done, restart QuickBooks and try again to open the company files that were showing this error previously.
Method 5: Uninstall Third-Party Conflicting Programs
QuickBooks Error 6069 can also appear when some processes of 3rd-party unauthorized programs are running in the background. It is recommended to get such programs removed from the system.
- From the Start menu open the Control Panel.
- After that, head to Programs and Features.
- Choose the suspected conflicting programs one by one and then right-click on them individually.
- After that, click on Uninstall.
- Once all the conflicting programs are uninstalled, restart the system and then Run QuickBooks again to open the company files.
- Now, try opening to same company file that was showing up Error 6069.
Method 6: Rename ND & TLG Files
.ND and .TLG files correspond to the Network Data and Transaction Log files. These can be found in the QuickBooks folder. Renaming them prevents QuickBooks from accessing them. As such, QuickBooks creates these files afresh.
- Right-click the Desktop icon of QuickBooks.
- After that, hit on Properties and thereafter choose the Open File Location tab.
- Once the QuickBooks folder opens search for the .ND and .TLG files, right-click on them and then click on Rename.
- Rename both files by adding .old at the end.
- Now, restart QuickBooks and open the company file(s) again.
That was all about QuickBooks Error 6069 and the different methods to get it resolved. If you want to share any issue with our QuickBooks error support experts, just give us a call at the helpline 1-800-615-2347.