Globally, the field service management market is rapidly growing and is expected to reach USD 8.93 billion by 2030. The field service industries popularly include Plumbing, Construction, Oil & Gas, HVAC, IT, and Medical employ technicians on-site to deliver high-end and personalized client support. The big thing in field service jobs is the remote working of agents/technicians. Automation has also touched field service businesses and made it happen to gauge field uncertainties, challenges and cut down the manual work.

FSM Software Supports Remote Work 

The field services business landscape was severely affected by the COVID-19 pandemic, which made FSM industries encounter threats and barriers while delivering field services. However, the new technological advancements result in the best field service software to digitalize field service operations and boost remote work.

Nowadays, remote field services are one of the succeeding factors in FSM businesses. Adding more, the field service project management software has made the trend to last long and stay forever.

Let’s delve deep into how the best field service tools with robust features shape the future of remote work:

• Contactless Field Service Management:  Gratefully, you can manage and run field service project management software on all your smart devices and tablets. The easy-to-use application offers one-click access to the users and on-the-go management of remote field operations. The alerts and notifications in the FSM software keep on-site technicians updated on their tasks, work orders, routes, etc. The mobile-first approach guarantees better service as all the customer data & details are available in the application. Further, the cashless payments via secure payment gateways integrated into FSM systems make field servicing more seamless, fast, and secure.

•  Eliminates Downtime in Field Services: Real-time collaboration boosts the success rate of remote working in the field service business. Communication with customers and superiors enables agents to get things done anytime and anywhere. Despite location and time zone differences, remote workers easily stay connected through digital communication via voice/video calling and chatting. The best field service software centralizes, improves, and tracks every conversation between agent and client.

• Database Centralization:   The 360-degree dashboards have replaced spreadsheet creation and management in FSM. The customer data, work order details, and dispatching data are stored online for secure backups and easy access. The remote staff effortlessly access office files and data from anywhere, right from their mobiles. This adds convenience in working from remote locations and boosts agents’ productivity. Moreover, all the field operations are easy to manage and optimize using automated field service project management software. Authorized remote workers can only access everything stored at a central place.

• Live Video Functionality:   Capturing live videos and images is the most powerful addition to FSM software. This enables the technicians to record the live picture of the site to keep it as a record to troubleshoot problems effectively. Also, the images and videos are easy to upload via the FSM application, and agents can use them as proof of their work and productivity. The live video integrations boost the efficiency of remote work and significantly benefit employers, agents, and customers.

•  Automation Boosts Remote Productivity:   The best field service software automates field operations and processes and empowers remote technicians to finish work orders quickly. The automatic data synchronization and centralization eliminate manual intervention, providing remote staff with free time to understand their work orders and effectively carry each job to deliver the best results and customer satisfaction. The system automatically merges the repetitive tickets and saves the agent’s time and effort.

• FSM Optimizes Remote Resources: FSM software makes resource utilization and optimization effective. The tasks are prioritized according to the caliber of field technicians, and jobs are dispatched based on their availability and their nearest job location. The proper scheduling of the right technician improves the chances of resolving the problem in less time and with specialization.

Takeaway 

Current times and technology have empowered remote field agents by making field jobs more accessible, fast, streamlined, and centralized. For small to large businesses, the field service management software improves operations, decreases overhead costs, maximizes revenues, and makes the remote workplace environment healthy and productive. Hence, with field service project management software, you can experience better visibility and transparency in field operations and remote teams’ performance.

Meta Description: The field service management software for small business  transforms remote work with automatic task scheduling and real-time collaboration.