IMARC Group, a leading market research company, has recently releases report titled “Customer Self-Service Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027” The study provides a detailed analysis of the industry, including the global customer self-service software market share, size, trends, and growth forecasts. The report also includes competitor and regional analysis and highlights the latest advancements in the market.
Report Highlights
What is the Prediction for Customer Self-Service Software Market?
| Report Attributes | Details |
| Growth rate (2022 to 2027) | CAGR of 22.8% |
| Base Year of the Analysis | 2021 |
| Forecast Period | 2022-2027 |
What is Customer Self-Service Software?
Customer self-service (CSS) software represents a user-centric technological solution that enables individuals to access information and perform tasks without the need for support representatives. It usually includes several self-service channels, such as an automated task management platform to process and complete the tasks, interactive voice response systems, self-checkout systems, mobile applications, etc. CSS software usually consists of a knowledge base to provide written and video tutorials to the user for troubleshooting the problem. It operates on an on-demand model and can be accessed anywhere and at any time via automated chats or interviews. Consequently, customer self-service software finds extensive applications in numerous industries, such as manufacturing, retail, information technology (IT), healthcare, media and entertainment, banking, financial services and insurance (BFSI), etc.
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What Are the Growth Prospects and Trends in the Customer Self-Service Software Market?
The increasing digitization and the escalating demand for effective web-based self-service solutions are primarily driving the customer self-service software market. Additionally, the widespread adoption of CSS, as it enables retail enterprises to cater to the changing consumer requirements, is further catalyzing the market growth. Besides this, it assists in increasing productivity and minimizing the overall operational costs for the organizations, which is acting as another significant growth-inducing factor. Moreover, the growing integration of the Internet of Things (IoT), Artificial Intelligence (AI), big data, and cloud computing solutions with customer self-service software is positively influencing the global market. Apart from this, these technologies are utilized for operating chatbots and automated functions to minimize churn outrate of individuals and gain a competitive edge, which is anticipated to fuel the customer self-service software market over the forecasted period.
Who Are the Key Players Operating in the Customer Self-Service Software Industry?
The competitive landscape of the industry has also been examined along with the profiles of the key players.
- Aspect Software Inc.
- Avaya Inc.
- BMC Software Inc.
- HappyFox Inc.
- Microsoft Corporation
- Nuance Communications Inc.
- Oracle Corporation
- Com Inc.
- SAP SE
- Verint Systems Inc.
- Zappix Inc
- Zendesk Inc.
- Zoho Corporation Pvt. Ltd.
What is Included in Market Segmentation?
The report has categorized the market based on solution, service, deployment, end use and region.
Breakup by Solution:
- Web Self-Service
- Mobile Self-Service
- Intelligent Virtual Assistants
- Social Media and Community Self-Service
- Email Management
- IVR and ITR
- Others
Breakup by Service:
- Professional Service
- Managed Service
Breakup by Deployment:
- Cloud-based
- On-premises
Breakup by End Use:
- BFSI
- Manufacturing
- Retail and E-commerce
- Media and Entertainment
- IT and Telecommunication
- Healthcare
- Government
- Others
Breakup by Region:
- North America (United States, Canada)
- Europe (Germany, France, United Kingdom, Italy, Spain, Others)
- Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
- Latin America (Brazil, Mexico, Others)
- Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, South Africa, Others)
Key Highlights of the Report:
- Market Performance (2016-2021)
- Market Outlook (2022-2027)
- Market Trends
- Market Drivers and Success Factors
- SWOT Analysis
- Value Chain Analysis
- Comprehensive mapping of the competitive landscape
If you need specific information that is not currently within the scope of the report, we will provide it to you as a part of the customization.
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